| Instance | Group | SLA Time (Hours) |
| Ops | Ad-hoc Printing | 24 |
| Ops | Bookings | 24 |
| Ops | BunzlCHS | 24 |
| Ops | Business Cards | 24 |
| Ops | Catering Mobilisations & Closures | 24 |
| Ops | Catering Queries | 24 |
| Ops | Catering UK10 PO's | 24 |
| Ops | Chemicals | 24 |
| Ops | Contractor | 24 |
| Ops | Contractor - With Ops | 24 |
| Ops | Driving Offences | 24 |
| Ops | EDS Mailbox | 24 |
| Ops | ERP | 24 |
| Ops | Electronic Car Charging | 24 |
| Ops | Enquiries | 24 |
| Ops | Equipment Hire | 24 |
| Ops | External Meeting Rooms | 24 |
| Ops | FCM Travel | 24 |
| Ops | FES PO Requests | 24 |
| Ops | Fleet Accounts | 2 |
| Ops | Fleet Claims | 2 |
| Ops | Fleet Compliance | 2 |
| Ops | Fleet Data | 2 |
| Ops | Fleet Fines | 2 |
| Ops | Fleet MRU | 2 |
| Ops | Fleet Management | 2 |
| Ops | Fleet SMR | 2 |
| Ops | Fleet Starters and Leavers | 2 |
| Ops | Fleet Support | 2 |
| Ops | Fleet Support Copy | 2 |
| Ops | Fleet Vehicle Orders | 2 |
| Ops | Fleet Vehicle Swaps / EOL | 2 |
| Ops | Front of House | 24 |
| Ops | Hako | 24 |
| Ops | ICE | 24 |
| Ops | IFM POs | 24 |
| Ops | IT Ordering | 24 |
| Ops | Innovation | 24 |
| Ops | Karcher | 24 |
| Ops | Machine Order Requests | 24 |
| Ops | Machine Repairs | 24 |
| Ops | Machinery | 24 |
| Ops | Name Badges | 24 |
| Ops | Non-Conformances | 24 |
| Ops | P Card Requests | 24 |
| Ops | Pest Credit Collection | 24 |
| Ops | Procurement Category Manager | 24 |
| Ops | Product Trials | 24 |
| Ops | Projects Training | 24 |
| Ops | Property | 24 |
| Ops | Purchase Order Requests | 24 |
| Ops | Purchasing | 24 |
| Ops | Servicing | 24 |
| Ops | Sourcing/Quotes | 24 |
| Ops | Stationery | 24 |
| Ops | Strategic Procurement | 24 |
| Ops | Strategic Procurement copy | 24 |
| Ops | Supplier | 24 |
| Ops | Supplier Relationship Management | 24 |
| Ops | Support | 24 |
| Ops | Team Leaders | 24 |
| Ops | Tennant | 24 |
| Ops | Travel & Accom | 24 |
| Ops | Travel/Accomodation (Artur McKay) | 24 |
| Ops | UK Management | 24 |
| Ops | UKI Procurement | 24 |
| Ops | Uniforms | 24 |
| Ops | Vacuum orders/Parts | 24 |
| Ops | Vehicle Orders | 24 |
| Ops | Warehouse | 24 |
| Ops | ad-hoc | 24 |
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